What is the Database name for the form CTM:People?

schemaid=1011 for the CTM:People form.

Please let me know what is the  name for the form CTM:People.

Do we have the User Tool in Developer Studio?If yes Please let me know how to open it?

HI team,

when i try to create a new problem from a existing incident i receive the next message error (ARERR 333 the, you have not access to field 1000000081). I gave Public permission to this field into the (SIT:SiteAliasCompanyLookup, ENT:EntitlementConsole and RMS:Collision Detection_dlg) forms, and the problem continue.

The user i´m using, have all permissions of Problem and Incident.

I realized that when click on the create Problem button into the Incident, the Problem window is displayed but it doesnt fill the Coordinator group and the Problem Coordinator fields, and just shows the error message.

Somebody knows why is presentng this error?

Remedy Version 7.6.03

Regards

Fernando Cruz

Hi all

I am working on a project for a customer who have specified that users should be able to log incidents and requests through ‘defined social media applications’.  They haven’t yet been terribly specific about what that means, but I am going to assume that they mean Facebook, Twitter, possibly LinkedIn and potentially some sort of internal business system like SalesForce Chatter or Jive.

To be honest, whilst this seems like the sort of thing that should be possible, I am a bit stuck with where to begin.  Has anyone done anything similar?

My guess is that this would require some sort of middleware aggregator to go fetch the information, and potentially some use of the same to go post stuff back?

Thanks

Nick

I have a query regarding DDMT.

I have created the XML of Instruction and Package for Custom Forms using the utility under DDMT.

However, I am little quizzed on how I should go about to map the data from source to destination where there are Custom Fields in Overlaid forms.

Please note that these Custom fields(In Overlaid Objects) are also present in the Destination Server.

According to the Whitepaper, it is given as:

If no mapping files are referenced in the instruction files for a form, the migrator moves

data from all fields in the production server to the staging server.

Mapping files are created in these situations:

• For forms that need mappings for newly created fields in applications

• For any field needs to be mapped to a different field in the destination server

So does that mean even if Custom fields are present in both the servers, if we do not give any mapping .arm files, will the system migrate all the data irrespective in being a Custom, Overlaid and OOTB fields (Field ID’s remain the same in both Source and Destination)

P.S: The Destination server has new custom fields, however this data will be new to the system and not from the source.

Hi All,

I am getting the following error “Unexpected character on this location from the query line:at position -1 . (ARERR 1581)” while refreshing a empty table field on the form. The error is coming only in the Midtier but on User tool it’s working fine.

It’s a known issue but i am not able to sort out the solution.Tried to search on the community but the solution provided is some HotFix.I am pasting the link for that discussion over here

https://communities.bmc.com/communities/message/235138#235138

Is there any work around for this other then applying the hot fix

Regards,

Deepti

Hi,

When I am trying to cancel a case by updating the status as cancelled and saving it,it is giving me error 306 “Value does not fall within specified limits”.Please see below screen shot.Please advise.