We have ARS 7.5 installed on linux server.

On one of the form, we need a field which should be formatted with value taken from the field which is on another form.

For e.g. On form A we have a field is like Address with following value

20 Street

Denmark

Copenhagen

Now, I have second Form- B on which there is one character field and I wanted to know the workflow which will set the value of the this field as below

20 Street;Denmark;Copenhagen

Means it should replace newline character (\n) with semicolon (;)

which is the best way to achieve this (Active link/filter);

Hi,

Is it possible , to pass multiple Group IDs in remedy and returned all respective values of Group IDs through web services ? If Yes

Please suggest.

We are using Remedy User 7.5 and we notice that with different users we obtain different screen resolution. We have not configure these users preferences. What is the option that setup the user screen configuration?

Thanks in advance, Carlos.

Hi,

Recently, I tried to setup new mailbox on ARSystem using ARSystem Email Configuration form. There are already created ongoing and incoming records using MAPI that connect on Exchange and everything works as required.

I need to setup new incoming e-mail (other e-mail address) to be able to distinguish between two incoming emails.

I got this error:

“You can have only one Incoming MAPI mailbox (ARERR 11012)”.

Is there possibility to set up more incoming/outgoing MAPI emails (mailboxes) and how to perform it?

Should I need to use other protocol (POP3)?

Thank you very much for your help.

Hi All,

I was trying to use RUN PROCESS action in a filtrer to start the Approval process, but its not getting invoked..

please find below the arfilter.log which shows as 0 process.

*/     Checking “HPD:HPD2 Start Approvals”
<FLTR> <TID: 0000000007> <RPC ID: 0000099241> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         >         0: Process
<FLTR> <TID: 0000000007> <RPC ID: 0000099241> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         >               Application-Command Approval New-Details -t “Privileged Access Request” /*

Can anyone please let me know the solution ?

Thanks

ven

Hi,

My Client is reporting that when she saves an attachment  under workinfo in a ticket , the next day it is gone along with summary line.

It is Remedy 7.1.00 Patch 007 version.

Is anyone faced this issue ?

Hi

I am trying to raise incident from requester console..but for a single entry in requester console 2 incidents with same id..

are seen in Requests pane in requester console

In incident management only single entry is created

What can be issue in this situation?

Thanks